Remove record locks

In the software, you can set the Use Locking parameter to ensure that a database record is locked when a user accesses a record.

If the software closes abruptly, perhaps because of a system error, and a user runs the software again, a message might be displayed when the user tries to access a record that is still locked. The message indicates that the facility is currently being used by SESSION <session number>.

If a user reports this message, you can remove the lock.

To remove the lock:

  1. Access the administrator functions.
  2. In Setup Users, select the user who encounted the record-locking problem.
  3. Click Edit to edit the account details for the selected user. The User Maintenance window is displayed.
  4. Click Reset Forms to remove the record lock. A message is displayed that tells you access to all menu items for the selected user will be reinstated.

  1. Click OK to continue. A message is displayed that confirms the update is complete.
  2. Click OK to acknowledge the message and close the window.
  3. Click Close to close the User Maintenance window.
  4. Click Close to close the Administrator Functions window.