General

How do I change my password?

Click File in the top left-hand side of the screen.   Enter Current Password. Enter New Password. Enter…

How do I find out what version of the software I am on?

Click ? icon at top right-hand side of the screen. The Software Version will be displayed.  

How do I get access to the online help?

Every customer has a login and a password issued to them.   In order to create these, a…

I’ve had a ‘Serious Error’ message. What do I do?

While most Serious Errors are not really serious, they should be reported. When the message appears: Click Send. Or…

Why is there a large blank area in the middle of the desktop?

This is where the user can put their own Queries, which will remind them of the…