Sometimes you might have a problem that you are not sure you how to resolve, or you need some information to help you complete a task but you cannot find the information in the information centre. You can get specialist help from the software’s Support Team.
Please use the Sign-up link and get yourself set up to enter our call logging system. Keep the signing in details safe for the next time you need it.
Logging a Call
In the home window, select Submit a Request which is displayed on the top bar.
You will be asked for :-
- Your email address
- A category – e.g. Payroll, Personnel, Portal, …
- Subject – a description of where you are working within the software
- Description – give us a brief explanation of your issue
- Attachments (Optional) you can attach any screen shots or additional documents that will assist us.
After entering the detail, click Submit.
Your call will be assigned a ticket number and be in our central help desk system and where it will be dealt with by one of our operators.
Calls are answered in the order they are received to ensures that all customers receive our attention fairly.
To check the progress of your ticket, click Check Your Existing Requests. Once you have had a satisfactory resolution to your issue, please tick Please consider this request resolved and click Submit.